Detailed Description

1. Creates a customer satisfaction plan and strategy.

2. Responses for customer issues and quality improvement.

3. Prepares FA (Failure Analysis) report for customer returns.

4. Coordinates team to ensure on time delivery of FA report to customer.

5. Coordinates with Make site to complete 8D report (MAKE team does 8D report).

6. Uses Track Wise system to manage customer returns.

7. PPAP review in NPD and CM project (MAKE site takes lead on PPAP preparation).

8. Interfaces with customer for customer portal management, 8D, PPAP, APQP information.

9. Manages customer specific requirements and summarizes them for MAKE.

10.Warranty (field) performance analysis and trending. 

11.Customer scorecard tracking.

12.Leads and participates in PQST meetings.

13.Takes the lead ship for customer audit.

Job Requirements  

1. B.S. Degree or above.

2. At least 8 Years of related working experience as team leader at least 3-4 years. 

3. Excellent experience in process quality control.

4. Expertise in 8D, PPAP, APQP and QC tools preferred.

5. Working knowledge of global quality systems (ISO9001, TS16949, and VDA etc).

6. Good judgment, logical thinking and communication skill.

7. Ability to lead a team during a critical customer issue.

8. Skill for Microsoft office software.

9. Automotive experience preferred.

10.Global working experience preferred.

11.6 Sigma Green Belt preferred.

12.Ability to travel flexibly (domestic & international).

13.Good English language ability in reading, writing and speaking.

NO.40004456