What are my responsibilities? 

1. Manage onsite application training

Responsible to create training plan which is agreed by customers by communicating with customers in advance (for responsible product line: Syngo, CT, MR, Etc.);

 Ensure that the customer value of the offered training (e.g. contents, skill and other services) is perceived and transitioned into product offerings;

2. Manage & Deliver the remote application support and training

    Timely and high quality remote application support to the customer application request, create training plan and delivery high quality remote training and E-classroom training by communicating with customers in advance (for responsible product line: Syngo, CT, MR, Angiography, X-ray, NM & Molecular Image);

    Ensure that the customer value of the offered training (e.g. contents, skill and other services) is perceived and transitioned into product offerings;

3. Collaboration research and consultation

    Drive the creation and ensure execution of the collaboration research in cooperation with customers, marketing management;

    Responsible for consultation of optimized protocol, image quality, dose control, workflow, ect.

    Ensure that all the activities are in line with the application service goals: customer satisfaction and business demand;

4. Support training courses and workshop

    Support to develop training courses for defined product (line)  in line with the customer service strategic direction: solve training issue multidimensional and proactively, make customer service as one reason to buy Siemens product and service;

    Fulfill or support training courses and workshop with high academic quality and customer attractiveness;

5. If applicable: Departmental Management

    Define, implement and meet departmental goals in accordance with overall application service management goals and targets;

    Directs the effective management of personnel to include performance management, salary recommendations, objective setting and development, in order to achieve set goals and objectives;

    Assess, hire, hold and develop critical know-how;

    Skill management and development of employees and keep employees satisfied;

    Provide and ensure applicable processes in accordance to the global process house, to facilitate work and ensure the quality of output;

    Control departmental resources and budget.

What do I need to qualify for this job? 

1. Medical knowledge and skill

Product knowledge of the relevant products (CT, MR, Angiography, X-ray, Nuclear Medicine, Radiation Treatment)

Application knowledge of the relevant application areas

Basic IT Knowledge

Microsoft Office

Complaint handling   

Corrective and preventive actions      

2. Language

English above 4 grades

3. Professional experience

University level or degree in clinical specialty, medical education degree above bachelor

At least 2 years of general working experience in an clinical  or medical technician role

Radiology/ cardiology experience is preferred

NO.40004463