Manage after sales equipment service for all key accounts and customers in Asia.
•Manages service partners and their competency.
•Manage cost of repairs/warranty.
•Standardize of after sales service handling process and procedure.
•Standardize of claim procedure.
•Spare Part sales and pricing.
•Develop reporting of warranty and total cost of ownership.
•Improve response time, first time fix, parts availability.
•Sign equipment after sale service contract with customer.
•To build a Service Department that enables to extend post sales equipment service alongside management of service partners and set aside from its competitors in the area of equipment life cycle management.
•Service Orientation.
•Develop lean method to run the after sales service department
•Develop Kitchen Installation Project
•Develop & manage service /call center for key accounts